Enhanced WhatsApp Customer Service Window Check

We have enhanced the WhatsApp Customer Service Window Check feature, providing businesses with greater control and flexibility when managing customer interactions. Previously, workflows could only verify the service window status using the default WhatsApp number assigned to a location. With this update, users can now select from multiple connected WhatsApp phone numbers, ensuring more precise workflow execution and improved customer engagement.

Phone Number Selection: Users can now choose from all connected WhatsApp phone numbers within a location.

Real-Time Status Validation: Only numbers with an “ACTIVE” status will appear in the selection dropdown, ensuring error-free execution.

Improved Workflow Accuracy: Service window validation is no longer restricted to the default number, allowing businesses to efficiently manage multiple WhatsApp interactions.

With this enhancement, businesses can now:

Increase workflow precision by validating service windows for specific phone numbers.

Enhance customer support efficiency by directing interactions to the appropriate WhatsApp number.

Minimize errors and inconsistencies caused by limitations of the default phone number selection.

This update is now available, enabling businesses to optimize their WhatsApp automation and ensure seamless communication management.

This improvement is now live and ready to use within your workflows!