Conversations: 2-Way Sync Attachments Bug Fixes 🐞

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We are excited to announce significant fixes related to attachments in emails connected via 2-way sync. 📨 🥳

Inbound Email Issues with Gmail/Outlook 2-Way Sync:

New Email Attachments Not Logged:

  • Issue:

    Previously, when a contact sent a new email, the attachments were not logged in the CRM.

  • Fix:

    This issue is now resolved, and attachments up to 25MB are fully supported and logged in the CRM. ☑️

Reply Email Attachments Not Logged:

  • Issue:

    When a contact replied to an existing email thread, only attachments smaller than 5MB were captured in the CRM. Attachments larger than 5MB were not logged.

  • Fix:

    This issue is now fixed, and attachments up to 25MB are now logged, ensuring all relevant information is captured seamlessly. 👍

Outbound Email Issues with Gmail/Outlook 2-Way Sync:

  • Issue:

    When a user sent an email with attachments larger than 5MB from their personal inbox (outside the CRM), the attachments were not logged in the CRM.

  • Fix:

    This issue is now resolved. Outbound attachments up to 25MB from the user’s personal inbox are now fully supported and accurately logged in the CRM. 😃