Conversation AI – Separate Controls for Bot Sleep on Manual vs Workflow Messages

We are introducing more granular controls for how Conversation AI pauses (sleeps) when outbound messages are sent.

With this update, the setting “Send bot to sleep when I send a” has been divided into two independent options:

• Manual Message
• Workflow Message

This change provides users with greater flexibility in managing bot behaviour based on how messages are triggered, thus improving automation precision and reducing unintended bot pauses.

By default, existing setups will continue to function as they currently do, ensuring no disruption unless users modify these settings.

• If no changes are made:
• The bot will continue to adhere to the previously configured sleep behaviour.
• Existing automation and manual interactions remain unaffected.

• Users can now configure bot sleep behaviour separately for:
• Manual Messages (messages sent directly by a user)
• Workflow Messages (messages sent via automations/workflows)

This allows:

• Sleeping the bot only for manual interactions
• Sleeping the bot only for automated messages

Or both (same as previous behaviour).

With the separated controls:

• Manual interventions can pause the bot without affecting workflows.
• Automated messages can be sent without unintentionally stopping the bot.
• Greater flexibility in hybrid (manual + automated) communication strategies.

• The “Reactivate bot after” setting continues to function as before.
• It applies regardless of whether sleep was triggered by manual or workflow messages.

• Prevents unnecessary bot pauses during automated workflows.
• Enables better control in mixed manual + automation use cases.
• Improves conversation continuity and user experience.

This provides users with more granular and predictable bot behaviour.