Chat Widget – Embed Any Chat Widget Inline

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We’ve Expanded Embedded Placement Support

Embedded placement support is now available for all Chat Widget types, offering users increased flexibility in how conversations are displayed across websites, funnels, landing pages, and other embedded experiences.

Previous Limitations

Previously, the Sticky / Embedded placement option was restricted to Live Chat and Voice AI. Other chat types consistently appeared as a floating chat bubble in the bottom-right corner, regardless of whether the widget was added within a specific section of a page.

New Features

Users can now select Embedded placement for all supported Chat Widget types, allowing for the full conversation experience to be displayed directly within the page.

Embedded Placement is Now Supported For:

  • All-in-One Chat
  • Email / SMS
  • WhatsApp
  • Facebook
  • Instagram
  • Live Chat
  • Voice AI

👷‍♂️ How It Works:

  1. Navigate to the Chat Widget Builder and select any supported Chat Widget type.
  2. Under the widget placement settings, choose between Sticky and Embedded.
  3. When Embedded placement is selected, the widget:

    • Opens automatically within the page.
    • Displays as an always-open inline chat experience.
    • Does not show a floating chat bubble.
    • Does not display the initial prompt popup.
    • Cannot be minimised, ensuring that the conversation experience remains visible within the page.
    • Uses dimensions optimised for an embedded layout.
  1. For All-in-One Chat, visitors can:

    • Select from the available communication channels.
    • Switch between channels without leaving the embedded widget experience.
  1. The Chat Widget Builder preview automatically adjusts to show the inline experience when Embedded placement is chosen.
  2. Settings and controls applicable only to floating chat bubbles are automatically hidden when using Embedded placement.
Enhanced Business Control

This enhancement provides businesses with greater control over where and how conversations occur across their digital experiences.

Users can now craft dedicated chat experiences within:

  1. Landing pages and funnels
  2. Website pages
  3. AI-powered experiences
  4. Contact and support pages
  5. Custom embedded layouts
A More Integrated Experience

Instead of requiring visitors to interact with a floating bottom-right chat bubble, messaging can now be a native part of the page experience, helping businesses to create more intentional and contextual customer journeys.

  1. Embedded placement is available across all supported Chat Widget types.
  2. Embedded widgets remain continuously visible and cannot be minimised.
  3. Floating bubble and initial prompt behaviours are automatically disabled in Embedded mode.
  4. The builder preview and configuration controls dynamically adjust based on the selected placement.