Chat Widget: Configurable AI agent name & call recording notice

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👀 What’s New?

  • Custom AI Agent Name: You can now set the Voice AI Agent Name directly from the Chat Widget builder. The chosen name will be displayed in the live widget.
  • Call Recording Helper Text: The interface now displays a clear notice: “All voice AI calls made using chat widgets cannot be recorded.” This will remain until recording support is introduced.

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👷 How It Works:

  1. Navigate to Sites > Chat Widgets. Open an existing Voice AI chat widget or create a new one, then go to the Agent tab.
  2. In the Voice AI Agent Name field, enter the name you wish customers to see (e.g., “BuilderAi”).
  3. Save the widget; the name will be instantly reflected in both the preview and the live widget.
  4. The non-recording notice is displayed in the Agent tab to set expectations for web voice calls initiated via the chat widget.

⭐ Why It Matters:

  • Brand alignment & clarity: Agencies can present a friendly, on-brand agent identity within the widget.
  • Trust & compliance: The recording notice helps prevent confusion and reduces support tickets until call recording is available for chat widget calls.

📝 Notes:

  1. Affected Area: Chat Widget Builder > Agent tab.
  2. Error messages will now appear on Save and during Get Code hover where applicable.