Cancellation & Reschedule Policy (For the Booking Widget)

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Cancellation & Reschedule Policy Setting

The Cancellation & Reschedule Policy setting allows you to define the time frame during which bookers can access the cancellation or reschedule link on the booking widget.

Changes to Booking Policy

Previously, bookers could cancel or reschedule appointments at any time through the booking widget. Now, businesses can set specific time frames after which the cancellation or reschedule links are disabled, requiring bookers to contact the business directly for any changes.

  1. Go to calendar settings and select the desired calendar.
  2. Head to the Notifications and Additional Options section.
  3. Turn on "Allow Cancellation" and "Allow Rescheduling".
  4. Specify the time range after which the links should be disabled. (Note: Keeping the value blank means the link will never expire and the booker can access it anytime.)

Enabled Setting

When the above setting is enabled:
A cancellation and a rescheduling link will be added to the additional notes section and included in the calendar invite. These links will expire as configured, preventing the booker from cancelling or rescheduling the meeting.

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