Branching in Find Contact Action

Introduction

If a Find Contact action was added in a workflow, there was no branching in the builder for the user to determine how many contacts were found.

Enhanced Branching Support

We’ve introduced branching support in the ‘Find Contact’ action, allowing for more flexible workflow execution. This enhancement improves workflow customisation by enabling users to define distinct paths based on whether a contact is found or not.

Applicability to Existing Find Contact Action

The existing ‘Find Contact’ action will now include an option to switch to a branch flow. Once switched, all subsequent actions will follow the ‘Contact Found’ branch. After transitioning to the new branch flow, you cannot revert to the previous version’s flow. All newly added ‘Find Contact’ actions will automatically use the branch flow.

This update enhances the flexibility of the ‘Find Contact’ action, making it easier to manage actions based on contact search results.

How to Switch from Existing Action