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Documents & Contracts: Staff Selection in Templates

New: Rich WhatsApp Media Messaging in Conversations (Labs)

Documents & Contracts: Assign fillable fields Dynamically from Workflows

Media Library for WhatsApp Templates

WhatsApp Media Retention & “Add to Documents”

WhatsApp Message Rate Card Updates

Workflows: Rich Text Editor for “Add Notes” action

AI Knowledge Base now supports DOC, DOCX, PDF & Rich Text

Rich Text for Notes & Task Descriptions

📎Attachments in Live Chat Widgets

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