WhatsApp: Audit Logs for Complete Change Visibility

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Growing teams require clear accountability. Until now, modifications to your WhatsApp Business Account (WABA)—such as deleting a phone number or editing a template—were not visible in the user interface. Troubleshooting involved guesswork, but that ends today. We are excited to introduce sub-account-level Audit Logs for WhatsApp, providing you with a complete, time-stamped record of who made changes, what was changed, and when.

  1. Comprehensive Event Tracking
  2. Every critical action is logged along with the user’s name, exact timestamp, and the affected entity.
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  1. Phone number added
  2. WABA deleted or deactivated
  3. Default phone number updated
  4. Template created, updated, or deleted
  5. Phone-number profile updated
  6. Flow created, published, deprecated, or deleted

You can view the complete audit trail within each sub-account—no external tools are necessary.

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Faster Troubleshooting – Identify changes immediately without needing to chase teammates or customer support.

Team Accountability – Discover exactly who executed each action.

Operational Clarity – Minimise miscommunication and keep workflows running smoothly.

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Peace of Mind – Every update is logged, ensuring you always have a reliable source of truth.

To access the Audit Logs:

1. Open the desired sub-account.

2. Navigate to Settings → Audit Logs.

3. Use the filter or search feature to see who changed what on your WhatsApp assets.

Run your WhatsApp operations with confidence—each action is now transparent and traceable.