Wait Action – Live Chat Response Support

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New Feature: “Wait for Contact Reply” under the wait action now supports

Live Chat Response

as a new option.

  • Added the “Send Live Chat Message” option to the wait action’s reply channels.
  • Workflows can now pause and wait for live chat responses, in addition to SMS, email, and other channels.
  1. Add a “Wait” action to your workflow.
  2. Select “Contact Reply” from the “Wait For” dropdown menu.
  3. Choose “Send Live Chat Message”.
Screenshot 2025-06-27 at 14

Complete channel coverage for customer engagement, enabling workflows to manage real-time live chat interactions and branch based on customer responses.