Updated Post-Call Email Notification options – Voice AI Agents

We’ve enhanced post-call email notifications to give you full control over who receives them. Previously, notifications were limited to admins, and users could only add one additional recipient. This is no longer the case; notifications are now unrestricted.

• Personalisation:

  Notify only the individuals who need to be informed.

• Reduced Noise:

  Prevent unnecessary emails from being sent to all admins.

• Improved Usability:

  Easily configure multiple recipients.

1. Flexible Selection:

   Choose one or more recipient types instead of just one.

2. Admin Opt‑Out:

   Notifications no longer default to all admins.

3. Recipient Categories:

• All Admins
• All Users
• Contact’s Assigned User
• Specific Users
• Custom Email

4. UI Update:

   New multi‑select controls in the

   Agent Goals

   tab.

1. Go to the

   Create or Update Agent

   flow in Voice AI.

2. Navigate to the

   Agent Goals

   tab.

3. Toggle on

   Receive Email Notification Post Call Completion

   .

4. Select one or more recipient types (All Admins, All Users, Contact’s Assigned User, Specific Users, or Custom Email).
5. If

   Specific Users

   is selected, choose users from the dropdown list.

6. If

   Custom Email

   is selected, enter the desired email address.

7. Click

   Save

   to apply your notification settings.