Transcription for IVR calls and more
1st of April, 2025
Transcription works for IVR calls too
- Earlier, Transcriptions worked for regular calls but not for IVR/workflow calls
- Now, Transcriptions work for IVR calls too
- As always, calls need to be recorded to be transcribed
Enable call transcription under sub-account settings > Phone Numbers > Advanced Settings > Voice Calls > Voice Intelligence
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26th of March, 2025
Friendly name of new phone numbers are … friendlier!
- Earlier, the friendly name of a new phone number was the phone number itself (which could be changed)
- Now, it’ll be a more useful name like “Ronak’s Number” if Ronak is the person purchasing the phone number. It can be changed of course
