Reputation Improvements – Smoother Review Management is Here! ✨
We’ve rolled out a series of enhancements that make managing reviews across multiple platforms even more seamless and efficient. From smarter contact search to easier integration suggestions, these updates are designed to save you time and give you more control.
1. 🔔 Real-Time Review Notifications
Stay in the loop! You’ll now get notified whenever new reviews come in from ALL your connected review platforms — no more guessing or manually checking.
2. 🔗 Custom Integration Link Submission
Have a review platform you’d love us to integrate with? You can now submit custom platform links right from your dashboard.
This helps us prioritise the platforms you care about most!
3. 🔍 Improved Contact Search in Review Requests
We’ve fixed a long-standing issue where you couldn’t search for contacts by email or phone number when sending a review request.
It’s now faster, more accurate, and works the way you expect.
4. 📋 Custom Fields Support in SMS Review Requests
You can now configure and insert custom fields when sending SMS review requests — enabling hyper-personalised messages that drive engagement.
5. 🔄 Override Review Request Links in Workflows
- Take full control of your review request journeys:
- Override the default review link in SMS, Email, or WhatsApp.
- Build workflow variations based on review platforms or destinations (e.g., one for Google, one for Facebook).
🔍 Where to Find These Improvements:
- Review Notifications: Appear automatically as reviews come in
- Integration Requests: Available under Settings > Integrations
- Review Request Contact Search: Found in Reputation > Send Review Request Modal
- Custom Fields & Link Overrides → Available inside SMS Review Request Actions and in Workflows
- 💡 Stay Informed – Never miss a review again
- 🤝 Shape Our Roadmap – Tell us which platforms matter to you
- ⚡ Send Faster Requests – Quickly find the right contact to follow up with
