Number Pool Support for Voice AI Agents

We now support assigning a Number Pool—a collection of multiple phone numbers—to your Voice AI Agents. Calls to any number in the pool will route dynamically based on your agent’s configuration.

1. Single-Agent Efficiency:

   Handle calls to multiple numbers with one agent, reducing the need to create and manage separate agents.

2. Streamlined Workflow:

   Centralises call routing, simplifying operations and minimising redundancy.

1. Number Pool Assignment:

   Assign a Number Pool to your agent under

   Create/Update Agent → Phone & Availability

   .

2. Dynamic Call Routing:

   Incoming calls to any pool number route through LC, with AI managing based on backup and availability settings.

3. Agent Listing Visibility:

   Agents with a Number Pool appear on the Agent Listing Screen for easier management.

4. Call Tracking & Logs:

   AI agent call logs and dashboards now display the specific phone number used, enhancing visibility and insights.

Ensure you have at least one Number Pool created to utilise this feature.