Notification sound option in Chat Widget

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👀 What’s New?

  • A new “Notification Sound” toggle has been introduced under ‘Additional Options’ in the Chat Widget builder.
  • By default, this option is enabled, ensuring that website visitors are alerted with sound whenever a new message arrives. Businesses can now disable this feature if they prefer a quieter chat experience for their visitors.

👷 How It Works:

  1. The Notification Sound toggle is found in the Chat Widget > Chat Window tab > Additional Options section.

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  1. When set to ON (default), the widget will:
  • Play a notification sound whenever a new message is received.
  • Display a popup and a bubble notification badge.
  • Update the browser tab title to alert the visitor.
  1. When set to OFF, the chat widget will continue to receive messages silently without sound or visual interruptions.

🌟 Why It Matters:

  • Ensures that visitors never miss a message when chatting with the business.
  • Provides flexibility to disable sounds for a non-intrusive experience.
  • Helps businesses create a personalised chat experience that aligns with their brand tone and customer preferences.

📝 Notes:

  1. This feature is ON by default for any live chat widget.
  2. Sub-accounts can control the toggle independently in their respective chat widget settings.