Custom Actions for Voice AI

We are excited to announce a powerful new addition to our Voice AI Agents! You can now create Custom Actions that enable your AI agents to interact with external systems during conversations through Webhook integrations.

1. **Webhook Integration:** Create custom POST Webhook calls to external APIs, with support for authentication, headers, and dynamic parameters collected during the conversation.
2. **Conversation Triggers:** Define specific conversation scenarios that trigger your Custom Actions, facilitating seamless execution of external processes.
3. **Dynamic Parameter Collection:** Automatically extract information (strings, numeric values, emails, phone numbers, and more) from conversations to populate API calls.
4. **Real-time Testing:** Test your webhook configurations directly in the interface before saving, ensuring integrations work correctly with your external systems.

1. **Live Data Fetching:** Previously, data could only be extracted after calls ended; now, agents can fetch and use data mid-call.
2. **Enhanced Flexibility:** Integrate nearly any external service or database, creating opportunities for dynamic, context-aware conversations.
3. **Improved Automation:** Automate tasks—such as CRM lookups or order status checks—in real time without manual intervention.
4. **Cross-System Updates:** If you’re using other systems alongside Clixio, Voice AI can now post updates during calls, syncing statuses in restaurant software, medical systems, field service platforms, and more.

1. **Trigger Zaps & Webhooks:** Launch Zapier workflows or custom POST API calls to update contacts, payment status, or order details during the call.
2. **Update External Systems:** Push live status changes to restaurant or medical software, field service apps, or any third-party CRM.

1. **Expanded Endpoint Support:** We currently support POST endpoints; soon, agents will consume API responses directly and leverage returned data within the call.