Workflows: Snapshot improvements – no more “stuck” contacts
Snapshot Refresh Improvements
When you refresh a snapshot, it can remove steps from related workflows. Previously, contacts waiting on those deleted steps could become stuck, necessitating manual cleanup. Now, we automatically remove these contacts and provide a brief notification only when a workflow is affected, ensuring that nothing stalls and you are fully informed about any changes.
- If a snapshot refresh removes a step (e.g. a wait step), any contacts awaiting that step are now automatically removed to prevent them from getting stuck.
- You will receive a one-time notification the next time you access an affected workflow (this will only appear when applicable).
- In the Execution Logs, you will see “Removed by – Snapshot Refresh” along with details in the side panel.
- Refresh a snapshot.
- If any steps have been removed, the system will clean up waiting contacts and display a brief notice upon first opening.
- No further action is required.
- This feature prevents stuck contacts, ensures automations remain accurate, and saves time on manual cleanup.
- It applies to workflows created from snapshots when a refresh removes steps.
- Deleting a step directly in a workflow still removes waiting contacts (this remains unchanged).
