WhatsApp: Trigger Links and Automated DND
We are excited to introduce Trigger Links, a powerful new feature for your WhatsApp templates. With Trigger Links, you can:
Track Engagement:
Monitor which customers click on specific links within your WhatsApp messages.
Power Automations:
Set up automated workflows based on link clicks. For example, when a customer clicks on a link, you can automatically send them a 10% discount coupon.
This feature enhances your ability to understand customer behavior and respond with targeted actions, improving overall customer engagement and satisfaction.
To help you manage customer preferences and maintain compliance with WhatsApp messaging regulations, we have implemented Automated Do Not Disturb (DND) for WhatsApp.
Automated Opt-Outs:
If a customer replies with “Stop,” “Unsubscribe,” or “Stop Promotion,” they will automatically be placed on a DND list for WhatsApp communications.
Easy Re-Engagement:
The DND status will be removed only when the customer initiates a reply back to the user, ensuring that they have control over their communication preferences.
This feature ensures that you respect customer preferences and helps maintain a positive customer experience by preventing unwanted messages.
