Required fields in Chat Widget contact form
👀 What’s New?
You can now mark any contact form field as required in the Chat Widget, including custom fields and dropdown fields. This ensures that visitors must provide essential information before starting or continuing a conversation.
👷 How It Works:
Navigate to Chat Widget Builder > Chat Window > and add fields under Contact Form Options (default or custom) –
- Use the “Mark the fields you wish to be mandatory” section to choose which fields should be required.
- Required fields are clearly indicated with an asterisk (*) in the widget.
- Visitors won’t be able to submit the form unless all mandatory fields are completed.
- When an agent requests contact details from the Conversation Panel (at the sub-account level), visitors are still required to fill in all fields marked as mandatory before proceeding.
⭐ Why It Matters:
- Prevents incomplete submissions where users overlook important fields.
- Ensures that workflows, automations, and routing logic always receive the necessary data.
- Maintains consistent data capture, whether details are collected upfront or requested later by an agent.
📝 Notes:
- Applies to both default and custom contact fields.
- Mandatory field enforcement applies when:
- A visitor initiates a conversation via the widget.
- Contact details are requested by an agent during an active conversation.
- Existing widgets remain unchanged unless fields are explicitly marked as mandatory.
- Screenshots show both states: required vs optional fields.
