Personalize Your Chat Widget’s Contact Form Prompt

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Give your visitors a warm, on-brand welcome before they share their details. The new Contact Form Message allows you to replace or remove the default contact form prompt, ensuring that every chat starts exactly how you want it.

  1. **Navigate:** Go to Chat Widget builder → Chat Window → Live Chat Assigned.
  2. **Enable:** Flip on Enable Contact Form.
  3. **Customize:** Type your message into Contact Form Message. Leave this blank to jump straight to the form.
  4. **Click Save** at the top right—your new prompt goes live instantly!
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**On-Brand Conversations:**

Speak in your own voice from the very first chat.

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**Higher Engagement:**

A clear, personalised prompt helps visitors know exactly what to do.

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**Simplified Setup:**

One toggle and one text box—that’s it!

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**Help Centre Article:**

TBD

Enjoy your more personalised chat flow—no extra steps needed! 🎉