New Trigger: Call Transcript Generated

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Automate Workflows as soon as a call transcript is ready. This allows you to trigger downstream actions, such as emailing summaries, updating CRM fields, or creating tasks immediately after calls across

Voice AI, IVR, and Normal Calls.

Smarter Follow-Ups – Email call summaries, update records with buying intent, or tag contacts based on transcript content.

AI-Powered Insights – Utilise transcript keywords to personalise next steps and drive intelligent automations using real conversation data.

Select “Transcript Generated” from the trigger list in your workflow builder.

Step 2: Enable Transcription (if needed)

Voice AI: Enabled by default ✅

LC Phone & IVR: Use the CTA in the trigger to enable transcription.

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Apply a call type filter.

Call Direction & Call Duration are optional and can be used for greater control.

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Step 4: Use Transcript Data

Access call data via the Custom Value Picker or If/Else conditions, including:

  • Full Transcript
  • Call Duration, Direction & Status
  • Caller Location
  • User Details & Timestamps
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Screenshot 2025-10-10 at 11

✅ Auto-email call transcripts

✅ Route leads based on keywords

✅ Update contacts with call insights

✅ Create tasks based on outcomes

✅ Send personalised follow-ups