📝 Manual Reviews: Live in Reputation (Labs)

We’re excited to introduce a brand new way to record and showcase customer feedback collected outside of integrated review platforms — now available in Labs!

Easily submit customer reviews collected offline or through channels we don’t directly integrate with. You can now enter:

• Customer Name
• Review Rating
• Review Text
• Date of the Review
• Platform / Source (choose an existing platform, add a new unsupported one like Checkatrade, or simply select No Platform for word-of-mouth reviews)
• Profile Picture
• Photo Attachments

This feature allows you to consolidate all your feedback — both collected and manual — in one unified view.

Import multiple reviews at once using our new CSV uploader.

Upload reviews with:

• Reviewer details
• Rating & text
• Review dates
• Platform names
• Attachments (via links)

This feature includes:

• Downloadable CSV template
• Validation for incorrect or missing fields
• Error-free file handling to ensure smooth imports

Manual reviews now appear directly inside your Reputation → Reviews list, alongside Google and other sourced reviews. New capabilities include:

• Filter by Source, including “Manual pages”
• Display the platform label (e.g., Checkatrade, Amazon, No Platform)
• Visual consistency with fetched reviews
• AI Summary compatibility

These manually added reviews can also appear within your Review Widgets, making it easy to display all your best feedback — regardless of its source.

You can:

• Combine manual and fetched reviews
• Filter by review source
• Display them in all widget layouts (List, Grid, Carousel, Slider, Flash, Legacy)
• Override “Write a Review” links
• Control maximum review count and rating filters

Head to Settings → Labs → Manual Reviews to enable this feature for your sub-accounts.

👉 Once enabled, access it from Reputation → Reviews → Add Reviews to start adding and showcasing manual reviews.

We’re continuously working to make review management more powerful and flexible.

Do you have questions? Suggestions? Ideas for improving Manual Reviews?