Knowledge Base Integration Now Available in Voice AI!
Knowledge Base Integration
, powered by smart trigger prompts and dynamic query resolution.
You can now assign a
dedicated knowledge base
to each Voice AI agent. When a user’s spoken input matches a
custom trigger
, the agent will automatically search the knowledge base and return the
most relevant, contextual response
, ensuring intelligent, accurate, and timely interactions.
This enhancement is available under
Agent Goals
in both
Basic
and
Advanced
modes, giving you more control over how and when your voice agents respond using your own knowledge resources.
Settings > Labs
and turn on the
“Knowledge Base for Voice AI Agents”
toggle.
- Smarter Conversations: Agents can answer with precision by tapping into the right content at the right moment.
- Faster Setup: No need for hardcoded responses; just link a knowledge base and go.
- Scalable & Future-Proof: Updating your knowledge base automatically improves agent replies, with zero code changes.
- 🔗 Per-Agent Knowledge Base Assignment: Attach a unique knowledge base to each voice agent to reflect its use case or audience.
- 🗣️ Trigger-Based Invocation: Set a trigger prompt that determines when the knowledge base should be accessed—based on the user’s intent.
- 🔍 Dynamic Query Matching: Once triggered, the agent interprets the full user query and retrieves the most relevant knowledge base content.
- 🔄 Seamless Maintainability: Any changes to the linked knowledge base instantly reflect in live conversations—no extra logic required.
- 🔄 Create a New Knowledge Base: Click on the
Create New
button to create a new knowledge base and link it with your voice agent.
- You’ll find this configuration under Voice AI Agents. Select your Voice AI Agent,
Agent Goals > Knowledge Base
, whether you’re in Basic or Advanced mode.
- Ideal for
FAQ handling
,
product information delivery
, and
domain-specific voice workflows
, making your agents more context-aware.
- Only
1 Knowledge Base per Voice AI Agent
is supported.