Increased Bot Message Limit per Conversation
Increased Bot Message Limit per Conversation
We’ve increased the maximum number of messages a bot can send within a single conversation for
Prompt-based
and
Form-based
bots.
The limit has been raised from
25 messages to 100 messages
, allowing bots to engage in longer and more complex conversations without stopping unexpectedly.
This update enhances reliability for advanced Conversation AI use cases, where conversations naturally require more back-and-forth interaction.
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No additional setup is required.
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- Go to
Bot Settings
- Navigate to
“Maximum messages a Bot can send in a Conversation”
- Set a value between
1 and 100
- Save your changes
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Previously, bots frequently reached the message limit, leading to conversations ending abruptly and necessitating manual administrative intervention.
With the increased limit, bots can now maintain longer conversations more reliably.
This helps:
- Reduce unexpected conversation drop-offs
- Minimise manual follow-ups by administrators
- Improve continuity in automated conversations
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- Previously, bots were hitting the message cap for over 5,000 contacts daily, causing conversations to terminate unexpectedly
- Enhanced automation reliability at scale
- Faster responses without the need for administrative intervention
- Better support for longer, more complex AI-driven interactions
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