Facebook & Instagram Chat Widget Types

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We have added full support for

Facebook Chat and Instagram Chat

as independent chat widget types in the Clixio Chat Widget.

Sub-accounts can now configure their widget to route website visitors directly into

Facebook Messenger or Instagram DM

, enabling real-time engagement on the customer’s preferred Meta messaging channels.

Two new chat types are now available in the selector modal:

  • Facebook Chat – Redirect visitors to Facebook Messenger for real-time conversations.

  • Instagram Chat – Route visitors to Instagram DMs for instant engagement.

These options appear in the “Select the type of chat” screen, complete with updated sub-text and illustrations.

1. Facebook Chat Setup in Widget Builder

No changes were made to the Style or Messaging tabs.

2. Instagram Chat Setup in Widget Builder

Again, no changes were made to the Style or Messaging tabs.

3. Updated Meta Page/Account Connection Modal

When users click “Connect a linked Facebook page” or “Connect a linked Instagram account”, the system opens an enhanced modal that:

  • Lists all available Facebook Pages or Instagram-connected Pages.
  • Indicates which pages/accounts are already connected.
  • Allows users to connect additional pages without leaving the widget flow.
  • Syncs integration settings automatically upon connection.

This functionality prevents redirection to a new window and keeps the experience fully aligned with the expected behaviour of the chat widget.

  1. Go to

    Sites > Chat Widgets > New.

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  1. Select

    Facebook Chat or Instagram Chat

    from the chat type modal.

  2. Navigate to the

    Chat Window tab.

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  1. Choose a connected Facebook Page or Instagram Account.
  2. If needed, click the

    Connect a linked Facebook/Instagram account

    button to open the new connection modal and add more pages/accounts.

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  1. Save the widget and embed it using

    Get Code

    on your website or funnel.

  2. Visitors interacting with the widget will be redirected to Messenger or Instagram DM automatically.
  • Enables businesses to leverage their existing Facebook & Instagram presence for conversational engagement.
  • Gives agencies more flexibility in offering channel-specific widgets for Meta messaging.
  • Provides a cleaner, predictable, and unified experience, similar to our WhatsApp chat type.
  • Reduces friction by aligning onboarding flows and account/page connection handling across all supported chat types.
  • Strengthens Clixio’s multi-channel communication capabilities.
  1. If no Facebook account is connected under sub-account integration settings, users will not be allowed to create a Facebook or Instagram chat widget; they will be prompted to connect the same with proper direction.
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  1. If a Facebook account is connected but no pages are selected, a page selection modal will open.
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  1. All other customisations, such as styling and widget placement, remain the same for both Instagram and Facebook chat widgets.