Enhancements to New Conversations UI: Inbox Unread Counter & Standardized Date Format

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We’ve enhanced the New Conversations UI to provide you with clearer visibility into your unread conversations and to eliminate any confusion when tracking conversation timelines.

You can now see the unread conversation count for each inbox.

  • Real-time updates: The unread count updates instantly as new conversations are received or marked as read/unread.
  • Always visible: The count remains visible even when you’re browsing other tabs within the inbox.
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  • Standardised date format: We’ve standardised the date format across the Conversations page. Previously, dates were displayed in different numeric formats in various areas, which could be confusing (mm/dd vs dd/mm).
  • Dates are now shown as MMM-dd (e.g., Jan 5), using the month name for quick and clear identification.
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📍 Note: You can enable the New Conversations UI from Labs by activating CRM Redesign: Conversations and Contacts Page Upgrade (Beta).