Enhanced Terms & Conditions for Compliance 🚀

In response to Twilio’s updated A2P requirements, we’re enhancing the Terms & Conditions (T&C) element in our forms. This update improves compliance, customisation, and user experience when collecting consent for messaging.

• Transactional Messages: Users can explicitly opt in to receive notifications like appointment reminders, order confirmations, and account updates.
• Promotional Messages: A separate opt-in for marketing messages, special offers, and product updates.
• Independent Opt-in: Each consent option is presented with its own checkbox for transparency and flexibility.

• Modify both the Transactional and Promotional T&C text directly in the form editor.
• Customise terms to align with compliance needs and business requirements.

• When adding the Phone element, both Transactional and Promotional T&Cs will be automatically included.
• For standalone T&C additions, users can choose to display either one or both from the right-side panel.

• Consent choices are recorded in the “Terms & Conditions” column in the submission table.

• If both are selected: “Transactional; Promotional”
• If only one is selected: “Transactional” or “Promotional”
• If none are selected: The field remains empty.

• ✔ Ensures compliance with Twilio’s latest A2P messaging regulations.
• ✔ Provides clearer, more flexible opt-in options for users.
• ✔ Simplifies customisation for businesses with unique consent needs.

This update is automatically available when users create a new form or add the Phone element. 🎉