Delivery of Digital Products for E-commerce stores
Delivering Digital Products on Clixio
Store owners on Clixio can seamlessly deliver digital products to their customers. Upon purchase, customers will receive an instant access to their products via secure download links sent directly to their email. Store owners can manage digital files to be delivered post purchase through the Product details page of any product. Digital file can be securely downloaded by the customers via Customer Access Centre through the OTP login flow.
Creating Product Variants
-
Store owners while creating product variant can add the type of product as either Physical or Digital at:
Payments > Products > Select a Product > Variant Page > Shipping and Delivery -
For digital products, store owners can upload up to 10 files, each with a maximum size of 100 MB. If additional files are needed, they can create a ZIP file under 100 MB for upload. Supported file types include images, audio, video, documents, and ZIP files. Store owner needs to save after uploading the files.
-
Store owners can also create different variants of Physical or Digital product type. For example, if a store owner is selling books, they can create variants like Ebook, Audio Book or Physical books.
- Store owners need to make sure that the "Enable Order Confirmation Email" Toggle is turned on to allow delivery of digital products via Email in Payments > Settings > Notifications
Accessing Digital Products
-
After completing checkout, customers will receive an Order Confirmation Email that includes an "Access Downloads" button to retrieve their digital files.
-
Clicking this button will direct customers to the Customer Access Centre, where they must log in using an OTP sent to the email used during checkout.
- Customers can also access their digital downloads directly via the following unique URL:
/store/account/orders
Eg. myawesomestore.com/products/store/account/orders
Important Information
- Digital product delivery is available only for orders placed through ECommerce stores.
- Cash on Delivery (COD) will not be applicable if any product in the order is digital.
- No shipping fees apply to digital products. If a physical product is in the cart, standard shipping charges will be calculated.
- If a physical product is purchased using COD, digital upsell products must be paid for with alternative online payment methods.
- Users can download a maximum of 10 files, with each file limited to 100 MB.
- Customers must be logged in to download their files.
- All the files will get downloaded at once as separate files and not as a zipped file.
- All digital products in an order will be automatically fulfilled with fulfilment details as empty fields.
