Conversation AI – Response Style Settings

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Introduction of Response Style Settings

We’ve introduced

Response Style Settings

in Conversation AI, giving you control over how long and detailed your bot’s replies should be.

Response Options

You can now choose between

Concise, Balanced, or Detailed

responses based on your business needs.

You can now:

  • Enable or disable Response Style Settings

Choose between:

  • Concise – Short, crisp replies (~30 words)
  • Balanced – Moderate detail (~about 80 words)
  • Detailed – More comprehensive replies (~up to 200 words)
  • Apply this setting at the bot level
  • Automatically influence how AI generates responses in Auto-Pilot mode

If this feature is turned OFF, the bot will continue responding exactly as it does today, with no changes to its current behaviour.

How to Enable Response Style Settings

  1. Go to Conversation AI → Bot Settings
  2. Scroll to

    Response Settings

  3. Toggle on

    Response Style Settings

  4. Select one of Concise, Balanced, or Detailed
  5. Click Save
  • Response Style acts as a guiding instruction (soft limit), not a strict word cap. Depending on the conversation and the amount of information involved, the bot will attempt to structure its response within the selected style.
  • Avoid adding conflicting length instructions inside your custom prompt (e.g., “always respond in 20 words”) when using this feature.
  • If multiple length instructions are present, prompt-level instructions may override or conflict with the selected style.

Benefits of Response Style Settings

  • Better control over tone and depth
  • More natural conversations based on context
  • Improved engagement depending on use case
  • Greater flexibility without changing prompts