📎Attachments in Live Chat Widgets

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🧾 Summary of the Release

You can now

share files within Live Chat

. Simply drop in an

image

or a

PDF

, write a message and hit send—no more asking customers to email screenshots. It’s simple, quick, and works perfectly on both desktop and mobile.

1. Where It Works: Live Chat type (the web chat on your site). There are no changes to the builder configurations.
  1. What You Can Send:

    Images

    with extensions –

    .jpg, .jpeg, .png, .heic

    and

    PDF documents

    with the

    .pdf

    extension.

  2. How Many:

    Up to 5 files per message

    , with each

    file size being less than 20MB

    .

  3. How It Looks:

  • JPG/PNG

    files will display a small picture preview directly in the chat.

  • HEIC/PDF

    files will show the file name along with a download option.

  1. Desktop & mobile: Drag files in from your

    file explorer

    on desktop or select from

    Camera/Gallery

    on mobile.

  2. Built-in checks will clear messages if a file is too large, unsupported, or if you attempt to add the

    same file twice

    in one message.

  1. Visitors/end users

    can click the

    paperclip

    icon in the chat (or drag files from your file explorer).

image
image
  1. Choose up to five supported files.
image
  1. Type a Short Message (required), then

    Send

    .

  2. In your

    Conversations

    inbox, click on images to preview or download; HEIC/PDF files will download automatically.

image

Tip: If nothing happens when you drag a file, ensure you are dragging from your computer’s file explorer, not from another application or window.

🤖 Conversation AI (Optional)

Would you like the bot to

respond to images

sent by customers?

image
image

Note: Currently, the bot can only respond to

images

(not PDFs).

  • Agents sending files

    from the Conversations inbox (in progress)

  • More file types and additional safety checks.
  • Filenames with

    unusual characters

    (e.g., repeated spaces, +, <, >) may be blocked from being uploaded.