All-in-One Chat widget support in Customer Replied trigger

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You can now trigger workflows when a customer replies through an

All-in-One Chat widget

. This enhancement allows you to:

  1. Select

    All-in-One Chat

    directly from the Reply Channel dropdown

  2. Filter replies by

    Chat Type

    (Chat Widget or Live Chat)

  • Select specific

    All-in-One Chat

    Widgets

  • Build more precise automation based on how customers reply

This makes automation cleaner, more flexible, and easier to configure for unified chat setups.

1️⃣ All-in-One Chat added to Reply Channel

Inside the

Customer Replied

trigger:

Go to:

Reply Channel

from the filter options and you will now see:

  • All-in-One Chat
  • Chat Widget
  • (Other communication types like Email, Messenger, etc.)
Selecting

All-in-One Chat

activates additional filtering options specific to unified chat widgets.

2️⃣ Smart Filter Expansion When “All-in-One Chat” is Selected

Once you select

Reply Channel = All-in-One Chat

, two additional filters appear:

A

.

Chat Type

has dropdown options:

This allows you to decide whether the reply should come from:

  • A full All-in-One Chat Widget setup
  • Or specifically from Live Chat within that setup

B

. Contextual Third-Level Filter (Dynamic)

Depending on what you select under Chat Type, the next filter changes dynamically:

If:

Chat Type is = Chat Widget

, you will see:

Chat Widget is

> dropdown listing only All-in-One chat widgets

If:

Chat Type is

= Live Chat you will see:

Live Chat is

> dropdown listing All-in-One Live Chat configurations

This ensures you only see relevant widget options, preventing unrelated chat setups from appearing.

  1. Go to

    Automation > Workflows

    and Add

    Trigger: Customer Replied

  2. Under

    Reply Channel

    , select

    All-in-One Chat

image
  1. Choose

    Chat Type is

    :

    Chat Widget or Live Chat

image
  1. Select the specific widget under:

    Chat Widget is or Live Chat is

image
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  1. Click Save Trigger, add relevant actions, and publish your workflow.
Now, the workflow will only run when

a customer replies through the selected All-in-One Chat

configuration.

  • Previously

    , All-in-One Chat replies were not clearly distinguishable, requiring separate Chat Widget or Live Chat triggers, which made setup confusing.

  • Now

    , All-in-One Chat is a dedicated trigger option with structured, intuitive filters that show only relevant widgets, making automation more precise and easier to manage across channels.

  1. This inclusion of

    All-in-One Chat widgets

    applies only to the customer replied trigger.

  2. Existing Chat Widget triggers continue to function as before.
  3. No migration is required for existing workflows, but this option will be visible for existing workflows too for users to select if needed.
  4. The system automatically identifies replies correctly based on channel type.