Improvements to Call Transcripts, Error handling and more

Improvements to Call Transcripts, Error handling and more | Clixio Changelog

Enhancement:

Call Transcripts will now show all information including name and email instead of redacting some information
In case there’s a connection error while making the call, you should now hear it on the call and see it on the UI
‘Ring All’ and ‘Workflows’ direct calls to the ‘Web App’ if the user had not selected any other medium

Bugfix:

Incoming calls status is more reliable now. Regardless of whether a Voicemail was left or not, unanswered incoming calls were marked as ‘Voicemail’. Now they are marked ‘Voicemail’ only if a Voicemail is left
Upon making a blind call transfer, the next call would show ‘Hold’ as enabled on the UI. This has now been fixed
Outgoing calls won’t be made to contacts with ‘Calls & Voicemails’ DND enabled even if those calls are made manually or through Manual Actions.
We will now avoid calling the same number in parallel even if the call flow is set up to call the same number in multiple parallel lines
There were rare cases of a single contact getting added twice to a workflow due to call status triggers. This is now fixed and will add the contact only once
When searching for a Phone Number in buying flow, you would sometimes see an error. It has now been fixed
There were rare cases of hold music playing on an active call. This has now been fixed