Ability to Log External Calls to CRM 📞
# What’s New? 🤩
– You can now log external calls to the CRM using the Inbound Message API. ☎️ The phone numbers of both the receiver and the dialer are required to log an external call.
– Call recording URLs can also be included as attachments in the API when logging calls. 📌
– Call statuses can be updated using the Update Message Status API.
– We have introduced new call-related statuses: Answered, Busy, Canceled, Completed, and No-answer. ⭐
By logging external calls, you can ensure that every interaction is recorded, providing a complete view of customer engagement. 🎯
