WhatsApp: Audit Logs for Complete Change Visibility
Growing teams require clear accountability. Until now, modifications to your WhatsApp Business Account (WABA)—such as deleting a phone number or editing a template—were not visible in the user interface. Troubleshooting involved guesswork, but that ends today. We are excited to introduce sub-account-level Audit Logs for WhatsApp, providing you with a complete, time-stamped record of who made changes, what was changed, and when.
- Comprehensive Event Tracking
- Every critical action is logged along with the user’s name, exact timestamp, and the affected entity.
- Phone number added
- WABA deleted or deactivated
- Default phone number updated
- Template created, updated, or deleted
- Phone-number profile updated
- Flow created, published, deprecated, or deleted
You can view the complete audit trail within each sub-account—no external tools are necessary.
Faster Troubleshooting – Identify changes immediately without needing to chase teammates or customer support.
Team Accountability – Discover exactly who executed each action.
Operational Clarity – Minimise miscommunication and keep workflows running smoothly.
Peace of Mind – Every update is logged, ensuring you always have a reliable source of truth.
To access the Audit Logs:
1. Open the desired sub-account.
2. Navigate to Settings → Audit Logs.
3. Use the filter or search feature to see who changed what on your WhatsApp assets.
Run your WhatsApp operations with confidence—each action is now transparent and traceable.
